We have nominated Bill Taylor, Move Manger of our Rockford location, for the Presidential Leadership Award.
Each fall, all franchisees send their frontline staff to meet at our home office in Lansing, MI to connect, education, and move all of our staff forward. All franchisees are given the opportunity to submit nominations. The President's Leadership Award: The President's Leadership Award will be given to an individual who possesses/demonstrates key leadership attributes such as personal development, helping to grow the team, impacting team morale positively, overall attitude, and ensuring the franchise has an overall high rating of customer satisfaction.
We are proud to have Bill as part of our team for over 6 years. Bill
excelled as a driver for the Rockford franchise for over four years and has
surpassed all expectations as a mover manager for Rockford for over two years.
Bill personifies the definition of leading by example. Bill won
our mover and driver of the year award in both 2013 and 2015. This award
is given to the mover/driver who has the highest customer satisfaction scores
for the year. Currently for 2016 with 236 moves Bill has a 4.86
satisfaction score and a 100 percent referral rate. As a mover manager
Bill is in charge of all mover/driving training, spot checks, and D.O.T.
training. Bill is also heavily involved in on-sites and has
become our go to estimator on any large moves and all our business moves.
Bill is a tireless worker who is always helping out others on
their jobs and does not go home until he knows all the jobs are going well for
the night. With an increased emphasis on C.S.A. scores Bill is
assigned most of our long distance moves. He even missed the birth of
his second child in August since he was in the state of Oregon performing a
move. Bill's exceptional all around work has produced great
results. Last year under Bill's leadership Rockford finished with a 4.76
customer satisfaction score and a 97.82 referral percentage. This
year, despite growing over 15 percent, Rockford has maintained excellent
service scores 4.79 and a 97.56 referral percentage.
Thank you Bill for all of your hard work and dedication! We couldn't be more proud to have you leading our team. The winner will be announced at this year's Annual Frontline Meeting in November. Good luck!
